(Solution Download) 1 Describe the recovery strategies that were offered by the


1. Describe the recovery strategies that were offered by the company to offset the customer?s complaint. Classify the recovery strategies based on the recovery strategy categories provided in this chapter.
2. Discuss the adequacy of the recovery strategies offered in terms of meeting the customer?s distributive, procedural, and interactional justice needs.
3. Explain what the company and its employees can learn from this complaint letter.

 







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